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Dr A.K.K. Hegde & Partners
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Dr Hegde & Partners

The Galleries Health Centre
Town Centre
Washington
Newcastle upon Tyne
NE38 7NQ

Tel: 0191 4161841 | Fax: 0191 4170531 | Email: info@drvandhonline.com

To view a map of where we are located, please click here.

Surgery Hours

The surgery is open 8.30am - 6.00pm, Monday to Friday. We will shortly be able to offer access to appointments 6pm till 8.00pm Monday to Friday via Locality Extended Hours which will be based at the Galleries Health Centre.The practice also hopes to offer routine GP consultations on a Saturday in the near future.

The consultation times are:

  • Monday - 8.50am - 11.40am and 3.00pm - 5.50pm
  • Tuesday - 8.50am - 11.40am and 3.00pm - 5.50pm
  • Wednesday - 8.50am - 11.40am and 1.00pm - 5.50pm
  • Thursday - 8.50am - 11.40am and 1.00pm - 5.50pm
  • Friday - 8.50am - 11.40am and 1.00pm - 5.50pm

Appointments or register

Ring or book on-line for an appointment or turn up in person during surgery hours. See our information on how to see a Doctor and how to register as a new patient for more details.

Urgent appointments

See our information on how to get urgent help.

Out of Hours Services

See our information on how to get urgent help

Complaints

The surgery strives to provide the very highest levels of health care and a friendly, helpful service. However, if you have any concerns about the treatment or service you received, please telephone reception and ask to speak to Gillian Webster (Complaints Manager), or alternatively, write to her at the above address.l.

She will help you through the complaints procedure and look at ways to deal with to your problem. If you are still unhappy with the service, you can contact Patient Advice and Liaison Services (PALS) on 0800 7312326. You can email PALS send an email

Suggestions

If you are registered with the surgery and have suggestions about how to further improve its service, please telephone reception and ask to speak to Gillian Webster, or alternatively, write to her at the above address or send her an email. Please also get in touch if you have any comments or ideas to improve our website.

Violent Patients

Violent, threatening or abusive patients will not be tolerated. We expect everyone at the surgery to show respect to staff and other patients. Action will be taken against anyone who does not comply with this requirement. Patients removed from the Practice will be referred into the service provided by Sunderland CCG, Pemberton House, Colima Avenue, Sunderland SR5 3XB.

 


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