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Dr A.K.K. Hegde & Partners



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Your questions

How do I get urgent help?

In a real emergency dial 999 and request an ambulance.

During surgery hours - If possible, please telephone before 10.00am. You will either be given an appointment that day or asked to come in and wait at the end of the morning or afternoon surgery. You will only be treated for your urgent problem; you will need to book a routine appointment to see your preferred GP to discuss any other concerns.

The surgery is closed, how do I get Help?

After surgery hours - If an emergency arises when the surgery is closed call locally 111 if out of the area call 0191 4302597. This number is only for emergencies that cannot wait until the following morning. The Practice uses NHS 111 to provide this service and it is they who will deal with your medical problem.

If you need medical advice you can contact the NHS Service on 111 or to get advice on line follow this Link.

Minor Injuries and Illness Units - There are walk-in treatment services at Washington Primary Care Centre, Grindon Lane and Bunny Hill in Sunderland. Adults and children over 2 years old suffering from relatively minor ailments such as cuts, bruises, sprains, sore throats, burns, dental pain and similar problems can attend Grindon 24 hour access or Bunny Hill between 8.00am and 8.15pm.You can contact Washington Primary Care Centre on 0191 502 7569, Grindon Treatment Centre on 0191-5252300 or Bunny Hill on 0191- 5195800. For more information follow this Link

How do I get a home visit?

Home visits are available but only if the patient is too ill to get to the Health Centre. Give the receptionist your name, address, age, telephone number and accurate description of the problem. The doctor might ring you back about your condition. Bad weather, lack of transport or looking after children are not reasons for a home visit.

How do I register as a new patient?

The Practice has an open list and welcomes new patients. You will be asked to fill in an application form and to attend a new registration health check. You can choose which GP you want either then or over the next six months. Your choice will be put on your medical records. Every effort will be made to ensure that any appointment you make will be with your preferred GP. However, in the case of urgent, same-day appointments, you will be given the first available appointment, regardless of Doctor. Remember to inform the Practice if you change your details or move outside of the Practice area.

If you would like to register as a new patient with the practice, you can now do so on-line. Please follow this Link (This link opens a new window)

How do I get to see a Doctor?

Just get in touch with the surgery - by telephone in person or online - and make an appointment. All we ask is that you remember the following:

  • One appointment for one person. Do not bring other patients with you and expect the Doctor to see them on the same appointment.
  • If you cannot attend your appointment, telephone us immediately to cancel it.
  • It really helps if you can be punctual.

Please remember – It is preferred that an adult accompany children under the age of 16.

How do I get telephone advice?

The practice offers a telephone consultation service with either the GP, Nurse Practitioner or the Practice Nurse. Just get in touch with the Surgery reception and they will take your details.

How do I get repeat prescriptions?

Call at reception between 9.00am and 6.00pm Monday to Friday, telephone between 11.00am and 6.00pm Monday to Friday or alternatively register to use our online repeat prescription service. Your prescription will be ready to collect after 2.00pm the next working day or, if requested, we can arrange for your prescription to be delivered by your preferred chemist. The practice can offer the 'Repeat Dispensing Scheme' for those patients on regular repeat medication. Please follow this Link - (PDF 36KB) Open a new window

Doctors review all patients on medication regularly; so do not worry if you are asked to make an appointment to discuss your treatment.

How do I get acute prescriptions?

Acute prescriptions are prescription for a mild ailment that does not require the attention of a Doctor (e.g. a cough or sore throat). Telephone or call at reception as early as possible and give an accurate description of your symptoms. Acute prescriptions are issued the same day where possible, but only at the Doctor's discretion.

How do I get the results of my tests (investigations)?

The results of blood tests, cervical smears, x-rays and other investigations are available after 11.00am by contacting reception. You can also request these results on-line.

This information is treated as confidential so will only be given to you, even if you send someone in your place to pick it up or to telephone in. The results of pregnancy tests are not given out on the telephone, you will have to go to the Practice reception in person to collect them.


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