How do I get urgent help?
In a real emergency dial 999 and request an ambulance.
During surgery hours - If possible, please telephone before
10.00am. You will either be given an appointment that day
or asked to come in and wait at the end of the morning or
afternoon surgery. You will only be treated for your urgent
problem; you will need to book a routine appointment to see
your preferred GP to discuss any other concerns.
The surgery is closed, how do I get
After surgery hours - If an emergency arises when the surgery
is closed call locally 111 if out of the area call 0191 4302597. This number is only for emergencies
that cannot wait until the following morning. The Practice
uses NHS 111 to provide this service and it is they who
will deal with your medical problem.
If you need medical advice you can contact the NHS Service on
111 or to get advice on line follow this Link.
Minor Injuries and Illness Units - There are walk-in treatment
services at Washington Primary Care Centre, Grindon Lane and Bunny Hill in Sunderland.
Adults and children over 2 years old suffering from relatively
minor ailments such as cuts, bruises, sprains, sore throats,
burns, dental pain and similar problems can attend Grindon 24 hour access or Bunny Hill between 8.00am and 8.15pm.You can contact Washington Primary Care Centre on 0191 502 7569, Grindon Treatment Centre on 0191-5252300 or
Bunny Hill on 0191- 5195800. For more information follow this Link
How do I get a home visit?
Home visits are available but only if the patient is too
ill to get to the Health Centre. Give the receptionist your
name, address, age, telephone number and accurate description
of the problem. The doctor might ring you back about your
condition. Bad weather, lack of transport or looking after
children are not reasons for a home visit.
How do I register as a new patient?
The Practice has an open list and welcomes new patients.
You will be asked to fill in an application form and to attend
a new registration health check. You can choose which GP you
want either then or over the next six months. Your choice
will be put on your medical records. Every effort will be
made to ensure that any appointment you make will be with
your preferred GP. However, in the case of urgent, same-day
appointments, you will be given the first available appointment,
regardless of Doctor. Remember to inform the Practice if you
change your details or move outside of the Practice area.
If you would like to register as a new patient with the practice, you can now do so on-line. Please follow this Link (This link opens a new window)
How do I get to see a Doctor?
Just get in touch with the surgery - by telephone in person
or online - and make an appointment. All we ask is that you
remember the following:
- One appointment for one person. Do not bring other patients
with you and expect the Doctor to see them on the same appointment.
- If you cannot attend your appointment, telephone us immediately
to cancel it.
- It really helps if you can be punctual.
Please remember – It is preferred that an adult accompany
children under the age of 16.
How do I get telephone
The practice offers a telephone consultation service
with either the GP, Nurse Practitioner or the Practice Nurse.
Just get in touch with the Surgery reception and they will
take your details.
How do I get repeat prescriptions?
Call at reception between 9.00am and 6.00pm Monday to Friday,
telephone between 11.00am and 6.00pm Monday to Friday or alternatively
to use our online repeat prescription service. Your prescription
will be ready to collect after 2.00pm the next working day
or, if requested, we can arrange for your prescription to
be delivered by your preferred chemist. The practice can offer the 'Repeat Dispensing Scheme' for those patients on regular repeat medication. Please follow this Link - (PDF 36KB) Open a new window
Doctors review all patients on medication regularly; so
do not worry if you are asked to make an appointment to discuss
How do I get acute prescriptions?
Acute prescriptions are prescription for a mild ailment that
does not require the attention of a Doctor (e.g. a cough or
sore throat). Telephone or call at reception as early as possible
and give an accurate description of your symptoms. Acute prescriptions
are issued the same day where possible, but only at the Doctor's
How do I get the results of my tests
The results of blood tests, cervical smears, x-rays and
other investigations are available after 11.00am by contacting
reception. You can also request these results on-line.
This information is treated as confidential so will only
be given to you, even if you send someone in your place to
pick it up or to telephone in. The results of pregnancy tests
are not given out on the telephone, you will have to go to
the Practice reception in person to collect them.